Service coordination1 min read
Prepare a clear holiday support handoff
Holiday coverage changes can expose gaps in an otherwise familiar support process.
Ideas for the work ahead
Useful answers.
Clearer next steps.
Clear guidance for the people planning, deploying, and supporting healthcare technology.
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102 practical guides
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12 guides from 2018
Clear filtersEquipment logistics1 min read
Keep receiving and acceptance as separate milestones
A delivery signature confirms a shipment event.
Infrastructure1 min read
Plan access to a healthcare technology closet
The right equipment and drawings will not help an installation team that cannot enter the technology closet.
Training1 min read
Create a useful equipment training follow-up sheet
A follow-up sheet should help people find the next answer after a training session.
Service records1 min read
Make maintenance records easier for the next technician to read
A service record has a second audience: the person who sees the equipment after the original technician has left.
Clinical systems1 min read
Prepare a shared workstation for an implementation visit
A workstation installation can depend on more than the computer arriving on time.
Project planning1 min read
Use a decision log to keep an installation moving
Some project delays are really unanswered questions.
Equipment logistics1 min read
Keep device accessories with the installation plan
An equipment shipment is not necessarily an installation kit.
Infrastructure1 min read
Make room labels match the cabling record
A cable schedule can be technically detailed and still be hard to use if it names rooms differently from the signs on the wall.
Service coordination1 min read
Write a service request that avoids a second information chase
A support request is easier to route when it describes the equipment and the observed issue clearly.
Training1 min read
Choose the right audience for a device training session
Putting everyone in the same training room can leave each group with only part of what it needs.
Site readiness1 min read
Check the delivery route before clinical equipment arrives
A device can fit its final room and still be difficult to deliver.
From the original archive
Company posts and announcements
These links lead to the original company articles, with their recorded publication dates.
Audit Readiness Is a Year-Round CommitmentOriginal article ↗May in Healthcare: Recognizing the Teams Behind Healthcare Technology ReliabilityOriginal article ↗Reducing Operational Stress in Healthcare: Why Reliable Technology Support MattersOriginal article ↗Becoming More Data-Driven: Powering Smarter Healthcare OperationsOriginal article ↗Why Training Needs Assessments Matter for ProgressiveOriginal article ↗Advancing Modern Healthcare Technology Support Through Expanded Service SolutionsOriginal article ↗Creating a Culture of Recognition & Celebrating ExcellenceOriginal article ↗Enhancing Team ExpertiseOriginal article ↗The Growing Importance of Cyber Security and Why You Need ItOriginal article ↗Progressive Group’s CEO Mark Hurt Featured on Worldwide BusinessOriginal article ↗