Project planning1 min read
Prepare a new project coordinator to take over active work
A coordinator handoff should let the incoming person understand the next week of work without reading every message from the project’s beginning.
Ideas for the work ahead
Useful answers.
Clearer next steps.
Clear guidance for the people planning, deploying, and supporting healthcare technology.
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12 guides from 2023
Clear filtersService coordination1 min read
Prepare an escalation note that makes the next decision clear
An escalation is useful when it explains why the current route cannot finish the work.
Equipment logistics1 min read
Arrange secure storage for equipment waiting on installation
A delayed room release can leave equipment in storage longer than expected.
Project planning1 min read
Use an exception board when a rollout is mostly complete
The last part of a rollout often consists of a small number of very different exceptions.
Clinical systems1 min read
Coordinate a connected device change without treating it like an ordinary PC
A change to a connected medical device can involve the device manufacturer, healthcare technology management, IT and clinical owners.
Equipment records1 min read
Create a department equipment map that survives a reorganization
Department names can change faster than equipment identifiers.
Service records1 min read
Record why a service visit could not be completed
An unsuccessful visit can still produce a useful record.
Training1 min read
Use a practice scenario to test a training support process
A training program includes more than the lesson itself.
Infrastructure1 min read
Keep device connection requirements out of guesswork
A connector on a device does not tell the project team everything needed to connect it.
Equipment logistics1 min read
Make equipment return authorizations easy to reconcile
A return authorization can sit in an email while the equipment record shows only that an item left the building.
Service coordination1 min read
Prepare equipment availability for a scheduled service visit
A scheduled technician visit can be delayed even when the appointment and parts are correct.
Clinical systems1 min read
Separate configuration from acceptance in a clinical system rollout
Configuration and acceptance answer different questions.
From the original archive
Company posts and announcements
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Audit Readiness Is a Year-Round CommitmentOriginal article ↗May in Healthcare: Recognizing the Teams Behind Healthcare Technology ReliabilityOriginal article ↗Reducing Operational Stress in Healthcare: Why Reliable Technology Support MattersOriginal article ↗Becoming More Data-Driven: Powering Smarter Healthcare OperationsOriginal article ↗Why Training Needs Assessments Matter for ProgressiveOriginal article ↗Advancing Modern Healthcare Technology Support Through Expanded Service SolutionsOriginal article ↗Creating a Culture of Recognition & Celebrating ExcellenceOriginal article ↗Enhancing Team ExpertiseOriginal article ↗The Growing Importance of Cyber Security and Why You Need ItOriginal article ↗Progressive Group’s CEO Mark Hurt Featured on Worldwide BusinessOriginal article ↗