Service records1 min read
Review unresolved service work before closing the year
A year-end service review is useful when it distinguishes waiting from working.
Ideas for the work ahead
Useful answers.
Clearer next steps.
Clear guidance for the people planning, deploying, and supporting healthcare technology.
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102 practical guides
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12 guides from 2019
Clear filtersProject planning1 min read
Write a change request that explains the field impact
A change request should help a project owner make a decision.
Infrastructure1 min read
Give cable test reports a usable handoff
A folder of test reports is not yet a useful cabling record.
Training1 min read
Collect training questions without losing the answers
Good questions often appear after a training session, when participants encounter the normal details of their work.
Equipment records1 min read
Record equipment moves when they happen
A device can be easy to find today and effectively disappear from the inventory tomorrow if its move is not recorded.
Service coordination1 min read
Make a remote support appointment easier to start
A remote support session can spend its first few minutes locating a device and finding someone authorized to help.
Clinical systems1 min read
Keep a workstation configuration baseline people can trust
When several workstations should share an approved setup, small undocumented differences make support harder.
Infrastructure1 min read
Plan a technology work window around occupied rooms
A work window on a calendar is only useful if the people who control the space agree it can be used.
Equipment logistics1 min read
Handle a partial equipment shipment without losing the schedule
A partial shipment does not always require canceling an entire installation.
Training1 min read
Set up a training room before the instructor arrives
A training session can lose valuable time to an unavailable device, missing cable or account that has not been approved.
Project planning1 min read
Choose a useful pilot site for a healthcare rollout
A pilot site should help answer the questions that matter before a wider rollout.
Equipment records1 min read
Resolve duplicate equipment records without losing the history
Two records for one device can send service history in different directions.
From the original archive
Company posts and announcements
These links lead to the original company articles, with their recorded publication dates.
Audit Readiness Is a Year-Round CommitmentOriginal article ↗May in Healthcare: Recognizing the Teams Behind Healthcare Technology ReliabilityOriginal article ↗Reducing Operational Stress in Healthcare: Why Reliable Technology Support MattersOriginal article ↗Becoming More Data-Driven: Powering Smarter Healthcare OperationsOriginal article ↗Why Training Needs Assessments Matter for ProgressiveOriginal article ↗Advancing Modern Healthcare Technology Support Through Expanded Service SolutionsOriginal article ↗Creating a Culture of Recognition & Celebrating ExcellenceOriginal article ↗Enhancing Team ExpertiseOriginal article ↗The Growing Importance of Cyber Security and Why You Need ItOriginal article ↗Progressive Group’s CEO Mark Hurt Featured on Worldwide BusinessOriginal article ↗