Service coordination3 min read
Keep medical device notice tracking connected to the actual equipment
Connect original device notices, verified equipment identity and authorized response records through a clear coordination process.
Ideas for the work ahead
Useful answers.
Clearer next steps.
Clear guidance for the people planning, deploying, and supporting healthcare technology.
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102 practical guides
Browse practical guidance by date, topic, or the question you are working through.
102 guides
Training3 min read
Prepare a device training program for the questions that come after class
Plan approved references, question routing and follow-up alongside a healthcare device training session.
Service coordination3 min read
Build a clinical technology service program around the handoffs
Define the request, visit and record handoffs that make a clinical technology service program easier to coordinate.
Site readiness3 min read
Run a healthcare technology readiness review that ends with a decision
A readiness review should tell a team whether the next implementation activity can proceed and what must happen if it cannot.
Equipment records3 min read
A practical review for an equipment inventory you inherited
Taking over an equipment inventory can feel deceptively straightforward.
Project planning1 min read
Prepare a useful healthcare technology work plan for the next year
An annual work plan is easier to use when it distinguishes approved projects from ideas that still need investigation.
Service coordination1 min read
Review a service backlog without treating every old ticket the same
A backlog contains different kinds of unfinished work.
Clinical systems1 min read
Keep software change notes useful to the support team
An approved software change can leave the support team with a new system state and an old reference document.
Equipment logistics1 min read
Check equipment kits after a long staging delay
A kit that was complete when packed may need another review after a long schedule delay.
Project planning1 min read
Define acceptance for each phase of a healthcare rollout
A phased rollout may place equipment in some rooms while other areas are still being prepared.
Service coordination1 min read
Help a caller describe an equipment location clearly
“The monitor near the station” may be enough for a colleague on the same floor, but it is difficult for a remote coordinator to use.
Training1 min read
Keep attendance records distinct from demonstrated learning
A sign-in sheet answers who attended.
From the original archive
Company posts and announcements
These links lead to the original company articles, with their recorded publication dates.
Audit Readiness Is a Year-Round CommitmentOriginal article ↗May in Healthcare: Recognizing the Teams Behind Healthcare Technology ReliabilityOriginal article ↗Reducing Operational Stress in Healthcare: Why Reliable Technology Support MattersOriginal article ↗Becoming More Data-Driven: Powering Smarter Healthcare OperationsOriginal article ↗Why Training Needs Assessments Matter for ProgressiveOriginal article ↗Advancing Modern Healthcare Technology Support Through Expanded Service SolutionsOriginal article ↗Creating a Culture of Recognition & Celebrating ExcellenceOriginal article ↗Enhancing Team ExpertiseOriginal article ↗The Growing Importance of Cyber Security and Why You Need ItOriginal article ↗Progressive Group’s CEO Mark Hurt Featured on Worldwide BusinessOriginal article ↗