Project planning1 min read
Use photographs to clarify an installation punch list
A well-chosen photograph can explain where an unfinished item belongs.
Ideas for the work ahead
Useful answers.
Clearer next steps.
Clear guidance for the people planning, deploying, and supporting healthcare technology.
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102 practical guides
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102 guides
Infrastructure1 min read
Discuss future connections before the cabling scope closes
A room plan may show only the equipment being installed now, while the department is already considering another workstation or device.
Service coordination1 min read
Bring duplicate support conversations back to one record
A department may call, email and submit a ticket about the same equipment issue because it is unsure whether anyone received the request.
Service records1 min read
Define the service measure before building the report
A report labeled “equipment downtime” may combine several different situations: an unavailable device, a device waiting for an appointment or an open ticket after work is complete.
Project planning1 min read
Build a healthcare technology budget around the whole delivery
The equipment price is only one part of a technology project discussion.
Service records1 min read
Separate planned maintenance work from follow-up repairs
A scheduled maintenance visit can reveal work outside the original scope.
Service coordination1 min read
Give a transferred support request one clear owner
A support request may need more than one specialist, but the requester should not have to coordinate the transfer.
Project planning1 min read
Plan the communication around a technology interruption
A planned technology interruption needs a communication plan as well as a technical plan.
Site readiness1 min read
Review workstation placement with the people who use the room
A workstation location can look reasonable on a floor plan and still be awkward in the finished room.
Equipment records1 min read
Distinguish an equipment move from an equipment replacement
A room can receive new equipment while its old asset label stays on a spreadsheet.
Infrastructure1 min read
Prepare a healthcare wireless walkthrough with better questions
A wireless walkthrough is more productive when it starts with the intended devices and work areas.
Clinical systems1 min read
Keep temporary configuration exceptions from becoming permanent
A temporary configuration may be approved to support a specific implementation stage.
From the original archive
Company posts and announcements
These links lead to the original company articles, with their recorded publication dates.
Audit Readiness Is a Year-Round CommitmentOriginal article ↗May in Healthcare: Recognizing the Teams Behind Healthcare Technology ReliabilityOriginal article ↗Reducing Operational Stress in Healthcare: Why Reliable Technology Support MattersOriginal article ↗Becoming More Data-Driven: Powering Smarter Healthcare OperationsOriginal article ↗Why Training Needs Assessments Matter for ProgressiveOriginal article ↗Advancing Modern Healthcare Technology Support Through Expanded Service SolutionsOriginal article ↗Creating a Culture of Recognition & Celebrating ExcellenceOriginal article ↗Enhancing Team ExpertiseOriginal article ↗The Growing Importance of Cyber Security and Why You Need ItOriginal article ↗Progressive Group’s CEO Mark Hurt Featured on Worldwide BusinessOriginal article ↗