Training1 min read
Let task differences shape a healthcare technology refresher
A refresher session works better when it addresses what has changed or what participants need to practice.
Ideas for the work ahead
Useful answers.
Clearer next steps.
Clear guidance for the people planning, deploying, and supporting healthcare technology.
The insight library
Find a guide for your next decision.
102 practical guides
Browse practical guidance by date, topic, or the question you are working through.
102 guides
Clinical systems1 min read
Review dependencies before adding another clinical workstation
An extra workstation can look like a small hardware request while depending on application capacity, approved access, network readiness and room layout.
Service coordination1 min read
Give a new service provider a useful equipment information pack
A new provider needs enough information to understand the agreed work without receiving every document the organization holds.
Equipment records1 min read
Plan an equipment retirement as a documented handoff
Retiring equipment involves more than moving it out of a room.
Project planning1 min read
Prepare a new project coordinator to take over active work
A coordinator handoff should let the incoming person understand the next week of work without reading every message from the project’s beginning.
Service coordination1 min read
Prepare an escalation note that makes the next decision clear
An escalation is useful when it explains why the current route cannot finish the work.
Equipment logistics1 min read
Arrange secure storage for equipment waiting on installation
A delayed room release can leave equipment in storage longer than expected.
Project planning1 min read
Use an exception board when a rollout is mostly complete
The last part of a rollout often consists of a small number of very different exceptions.
Clinical systems1 min read
Coordinate a connected device change without treating it like an ordinary PC
A change to a connected medical device can involve the device manufacturer, healthcare technology management, IT and clinical owners.
Equipment records1 min read
Create a department equipment map that survives a reorganization
Department names can change faster than equipment identifiers.
Service records1 min read
Record why a service visit could not be completed
An unsuccessful visit can still produce a useful record.
Training1 min read
Use a practice scenario to test a training support process
A training program includes more than the lesson itself.
From the original archive
Company posts and announcements
These links lead to the original company articles, with their recorded publication dates.
Audit Readiness Is a Year-Round CommitmentOriginal article ↗May in Healthcare: Recognizing the Teams Behind Healthcare Technology ReliabilityOriginal article ↗Reducing Operational Stress in Healthcare: Why Reliable Technology Support MattersOriginal article ↗Becoming More Data-Driven: Powering Smarter Healthcare OperationsOriginal article ↗Why Training Needs Assessments Matter for ProgressiveOriginal article ↗Advancing Modern Healthcare Technology Support Through Expanded Service SolutionsOriginal article ↗Creating a Culture of Recognition & Celebrating ExcellenceOriginal article ↗Enhancing Team ExpertiseOriginal article ↗The Growing Importance of Cyber Security and Why You Need ItOriginal article ↗Progressive Group’s CEO Mark Hurt Featured on Worldwide BusinessOriginal article ↗