Equipment logistics1 min read
Keep a useful catalog of approved service parts
A parts shelf can contain similar-looking items with different uses.
Ideas for the work ahead
Useful answers.
Clearer next steps.
Clear guidance for the people planning, deploying, and supporting healthcare technology.
The insight library
Find a guide for your next decision.
102 practical guides
Browse practical guidance by date, topic, or the question you are working through.
102 guides
Training1 min read
Plan for staff who miss the first equipment training session
A rollout schedule may include one training date, while the department includes several shifts and changing assignments.
Project planning1 min read
Define what ready means on a healthcare project dashboard
A green status can mean equipment arrived to one team and installation accepted to another.
Service coordination1 min read
Write a vendor visit brief that answers arrival questions
A visiting specialist should not have to reconstruct the appointment from a long email chain.
Equipment logistics1 min read
Label staged kits so different teams can find the right one
Several identical boxes can belong to very different installation destinations.
Project planning1 min read
Use a short readiness call for a multi-site visit
A readiness call is most useful when it ends with a decision about the visit.
Service coordination1 min read
Distinguish a repeated symptom from a repeated service failure
Two tickets with similar wording do not necessarily describe the same problem.
Clinical systems1 min read
Use an interface responsibility map for clinical system projects
Connecting a clinical system can involve a device supplier, an application team, network staff and local users.
Equipment logistics1 min read
Track loaned service equipment through its return
A temporary replacement or loaned item creates two jobs: documenting its arrival and making sure the return is completed correctly.
Infrastructure1 min read
Update floor plans when equipment locations change
A marked-up floor plan is useful only if later teams can tell which changes were installed and which were merely proposed.
Service coordination1 min read
Build a support directory around roles instead of memory
When a familiar coordinator is away, a support process can suddenly depend on someone remembering another person’s number.
Training1 min read
Make a remote training invitation useful before the meeting
A remote training invitation should do more than provide a joining link.
From the original archive
Company posts and announcements
These links lead to the original company articles, with their recorded publication dates.
Audit Readiness Is a Year-Round CommitmentOriginal article ↗May in Healthcare: Recognizing the Teams Behind Healthcare Technology ReliabilityOriginal article ↗Reducing Operational Stress in Healthcare: Why Reliable Technology Support MattersOriginal article ↗Becoming More Data-Driven: Powering Smarter Healthcare OperationsOriginal article ↗Why Training Needs Assessments Matter for ProgressiveOriginal article ↗Advancing Modern Healthcare Technology Support Through Expanded Service SolutionsOriginal article ↗Creating a Culture of Recognition & Celebrating ExcellenceOriginal article ↗Enhancing Team ExpertiseOriginal article ↗The Growing Importance of Cyber Security and Why You Need ItOriginal article ↗Progressive Group’s CEO Mark Hurt Featured on Worldwide BusinessOriginal article ↗